FAQs for COVID Testing

Important contact information for additional questions:

Email: [email protected]
Phone: 732-210-0808

Q: When can I expect my results back?
A: Results can take anywhere from 2-4 business days depending on how busy the lab is.

Q:  How long does it take for my results for the rapid test?
A: Results are available between 15-30 minutes for the rapid test.

Q: How will you send me the results?
A: The lab will email your results to the email address you provided

Q: If I don’t get an email, who do I contact?
A: If after 2-4 business days you do not have results, please email us at [email protected] with your name, date of birth, and the date you were tested and we will respond to you with an update. 

Q: Do you bill my insurance for the test?
A: Your insurance will be billed for the PCR testing by The Kaga Institute. Rapid testing is not billed to insurance.  If you do not have insurance you will however receive a bill from the lab for running the test. We are here to help you and our community stay safe, together.

Q: Will I receive a bill from you for the test?
A: You will not receive a bill from Spotswood Wellness Center for PCR Covid Testing. You will not receive a bill from The Kaga Institute for PCR Covid Testing. For any questions about PCR billing, please contact The Kaga Institute: [email protected] or 732-719-2001.

Q: Which lab do you use for testing?
A: We use multiple labs for testing depending on load and capacity.

Q: I’m traveling and need results back in 48 hours, can you tell the lab?
A: We cannot guarantee results. It is dependent on the lab and their capacity on that specific day. We make every effort to ensure that results are processed as quickly as possible.

Q: I was exposed to someone who tested positive. When should I get tested?
A: New Definition of A Close Contact:  Someone who was within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period starting from 2 days before illness onset (or, for asymptomatic patients, 2 days prior to test specimen collection) until the time the patient is isolated.

Q: If I test negative after being exposed to someone should I test again? After how long?
A: The time from exposure to symptom onset (known as the incubation period) is thought to be three to 14 days, though symptoms typically appear within four or five days after exposure.

Q: How long should I quarantine if I test positive?
A: You can be around others after:

  • 10 days since symptoms first appeared and 
  • 24 hours with no fever without the use of fever-reducing medications and
  • Other symptoms of COVID-19 are improving

Source: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/end-home-isolation.html

Q: How frequently can I get tested?
A: Most insurances will cover testing once per week. Please check with your insurance carrier to verify the interval in which they will allow you to be tested as that can vary.  

Q: My job needs a letter that I got tested. Can you provide me with a letter?
A: Please email us with your name, date of birth, date you were tested and name of your employer to [email protected].

Q: My job needs proof of a rapid test with results. Can you provide me with a letter?
A: Please email us with your name, date of birth, date you were tested and name of your employer to [email protected].

Q: Can you provide me with a letter for my job stating that I need to quarantine because I’m being tested?
A: The only documentation we can provide you with is a letter stating you have come in for testing and are awaiting results. 

Q: My doctor needs results sent to him before I go in for a visit. Can you send that to him?
A: We can email you a copy of your results to send to your physician. Please email us your name, date of birth and day you were tested to [email protected] 

Q: Can you let my doctor know my results?
A: We recommend that you forward your physician the results of your test when they are emailed to you. 

Q: What is the difference between the standard PCR test and the Rapid Antigen Test?
A: PCR tests and antigen tests are both diagnostic tests, which means that they can be used to determine whether you currently have an active coronavirus infection. PCR tests detect the presence of the virus’s genetic material using a technique called reverse transcriptase polymerase chain reaction, or RT-PCR. Antigen tests detect specific proteins on the surface of the coronavirus. They are sometimes referred to as rapid diagnostic tests because it can take less than an hour to get the test results. The PCR is more accurate than the Rapid Antigen Test.

Q: What should I do if I had close contact with someone who tested positive?
A: Please contact your physician and remain quarantined until you have received your results.

Q: Do you offer antibody tests and is there a cost for it?
A: We are currently offering antibody testing. Only some insurance companies currently offer coverage for antibody testing. Most labs are charging about $50 for testing when insurance companies do not cover it.

Other information: